AI-first support for teams that ship fast
Let AI handle 80% of tickets before a human even sees them. Built for founders, indie hackers, and teams that ship.
Inbox
12 newCan we add dark mode to the dashboard?
Login page keeps timing out...
How do I export my data to CSV?
Suggested: Route to product team, similar to 12 other requests this week.
Trusted by teams shipping fast
AI handled tickets
Average response time
Tickets processed
Intercom's price
The support nightmare you know too well
Sound familiar? You're not alone.
Manual triage
Hours lost every day sorting through tickets, figuring out priorities, and routing to the right person.
Copy-paste hell
Same answers written a hundred different ways. No templates, no consistency, no sanity.
Context switching
Jumping between email, chat, CRM, and your codebase. By the time you're back, you've forgotten the question.
Zero insights
What do customers actually want? Which bugs are most critical? You're flying blind.
AI does the heavy lifting
Every ticket is automatically analyzed, categorized, and prepared for you.
Auto-categorized
Tickets sorted by type, priority, and sentiment. Bug, feature request, or question? AI knows.
Instant summary
TL;DR for every conversation. Understand the issue at a glance without reading the full thread.
Codebase aware
AI checks your docs and code to provide accurate answers. No more guessing.
Draft responses
Ready-to-send replies generated in seconds. Review, edit, and send.
KB suggestions
Relevant help articles surface automatically. Send with one click.
History lookup
Full customer context at a glance. Past tickets, plan, and key details.
Automations that actually work
Set it once, let AI handle the rest. These aren't just rules—they're intelligent workflows.
Feature Requests
Automatically detect feature requests and route them to your product team. Track frequency and prioritize what matters.
Bug Reports
Auto-link to GitHub issues
Cold Emails
Filter spam automatically
KB Gaps
Find missing documentation
Roadmap Insights
See what customers actually want, ranked by frequency and sentiment. Never wonder what to build next.
Churn Prevention
Flag at-risk customers early
AI handles 80%. You handle the 20% that matters.
Not everything should be automated. Supportite knows when to step back and let you take over.
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Smart escalation
Complex issues get routed to humans automatically
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Approval workflows
Review AI responses before they're sent
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VIP detection
Enterprise customers always get human attention
Alex Thompson
Enterprise Plan
"We're evaluating a 50-seat expansion but need to understand your security compliance and SOC 2 status before proceeding..."
Security/compliance questions should be handled by a human for accuracy.
Re: API rate limits question
How do I upgrade my plan?
Team question about webhooks
Email + Chat. One inbox.
Stop switching between tools. Every conversation from every channel in one place.
- Gmail, Outlook, any IMAP
- Embeddable chat widget
- Slack integration
- REST API for custom integrations
More than just articles
Build a complete help center with articles, checklists, videos, and AI-generated content.
Articles
Long-form help content with rich formatting, images, and code blocks.
Checklists
Step-by-step guides users can follow and check off as they go.
Videos
Screen recordings and tutorials embedded directly in your help center.
AI Suggestions
AI generates article drafts from common ticket patterns automatically.
Communicate the way customers want
Sometimes text isn't enough. Record videos, send voice notes, share your screen.
Video Messages
Record quick videos to explain complex issues or walk through solutions.
Audio Notes
Voice replies for when typing is too slow or formal.
Screen Recording
Show, don't tell. Record your screen to demonstrate steps.
Scheduling
Book calls inline with Cal.com or Calendly integration.
One line. Infinite possibilities.
Add live chat to your site with a single line of code. Fully customizable to match your brand.
<!-- Add before </body> -->
<script src="https://cdn.supportite.com/widget.js"></script>- Custom colors and branding
- Works with React, Vue, or vanilla JS
- Under 10KB gzipped
Supportite
Online
Query tickets from your terminal
Use Claude Code, Cursor, or any MCP-compatible client to query and manage tickets without leaving your IDE.
Works with your existing development workflow. No context switching required.
$ claude
What are the top 5 feature requests this week?
Based on Supportite tickets from the last 7 days:
- Dark mode - 47 requests
- API webhooks - 32 requests
- Mobile app - 28 requests
- SSO support - 24 requests
- Export to CSV - 19 requests
$ claude
Show me bugs reported in the last 24 hours
Found 3 bug reports:
- #1247 Login timeout on Safari
- #1248 Dashboard charts not loading
- #1249 Email notifications delayed
Loved by founders who ship
"Supportite cut our response time from hours to minutes. The AI handles most tickets automatically, and we only step in for the complex stuff. Game changer for our small team."
Sarah Chen
Founder, Acme Labs
"The MCP Server integration is brilliant. I can query tickets right from Claude Code while I'm debugging. No more context switching between support and dev work."
Mike Rodriguez
Solo founder, DevTools.io
"We switched from Intercom and saved $400/month. Supportite does everything we need at a fraction of the cost. The AI actually works, unlike other tools we've tried."
Emma Wilson
CTO, StartupXYZ
Get started in minutes
Three simple steps to transform your customer support.
Connect
Link your email, add the chat widget, or connect via API. Takes less than 5 minutes.
AI Analyzes
Every ticket is automatically categorized, summarized, and drafted. AI does 80% of the work.
You Focus
Handle the conversations that need a human touch. Let AI handle the rest.
Simple, transparent pricing
Start free, upgrade when you're ready. No hidden fees.
Free
Perfect for getting started
- 1 user
- 100 tickets/month
- AI triage
- Chat widget
Pro
For growing teams
- 3 users
- 1,000 tickets/month
- AI automations
- Activity Library
- Email support
Team
For scaling teams
- 10 users
- 5,000 tickets/month
- MCP Server
- Priority support
- Custom integrations
Lifetime Deal
Limited$799 Team
Pay once, use forever
- Lifetime access
- All future updates
- BYOK (Bring Your Own Key)
- Use your OpenAI/Anthropic key
Frequently asked questions
How does AI triage work?
When a ticket comes in, our AI analyzes it in real-time. It reads the content, understands the intent, and automatically categorizes it (bug, feature request, question, etc.), assigns a priority level, and detects the customer's sentiment.
The AI also drafts a response based on your knowledge base and past conversations. You can review and send with one click, or edit as needed.
What is BYOK (Bring Your Own Key)?
BYOK lets you use your own OpenAI or Anthropic API key instead of ours. This is perfect for teams who want more control over their AI usage and costs.
With the Lifetime Deal, you pay once for Supportite and only pay for the AI tokens you actually use. No monthly fees, no surprises.
How does it compare to Intercom?
Intercom is a great product, but it's built for enterprise teams with enterprise budgets. Supportite is built for founders and small teams who want powerful AI without the $500+/month price tag.
We're AI-first, not AI-added. Every feature is designed around AI from the ground up. Plus, unique features like MCP Server integration let you query tickets from your terminal.
What is the MCP Server?
MCP (Model Context Protocol) is a standard that lets AI assistants connect to external tools and data. Our MCP Server lets you query and manage support tickets directly from Claude Code, Cursor, or any MCP-compatible client.
Ask questions like "What are the top feature requests this week?" or "Show me critical bugs reported today" without leaving your IDE. Perfect for developer-founders who live in the terminal.
Stop drowning in support tickets.
Start shipping.
Join founders and teams who've reclaimed their time with AI-first support.
No credit card required. Free plan forever.