Terms of Service
Last Updated: September 27, 2025
Welcome to Supportite! We like to keep things simple, so we've written these terms in plain English. Please read them carefully.
The Basics
- Who we are: Supportite is a product of Usta Studio LLC, a Wyoming limited liability company.
- Our address: [Business Address - To be updated]
- What these terms cover: When you use Supportite, you're agreeing to these terms. If you don't agree, please don't use our service.
- Who can use Supportite: Business use only. You must be 18+ and using Supportite for your business, agency, or professional work.
Your Account
Signing up: You need to provide accurate information and keep it updated.
Your responsibility:
- Keep your password secure
- You're responsible for everything that happens under your account
- One account per business (no sharing)
Account termination:
- You can cancel anytime from your account settings
- We can suspend or terminate accounts that violate these terms
- When an account is closed, we keep your data for 30 days, then permanently delete everything
Payment Terms
- Free trial: You get 14 days free. Full access, no credit card required upfront.
- Pricing: After your trial, you'll need to choose a paid plan to continue.
- No refunds: We offer a 14-day free trial so you can test everything. After you pay, all sales are final. No refunds, no exceptions.
- Failed payments: If your payment fails, we'll try a few times. If it still doesn't work, your account will be suspended until payment is resolved.
Using Supportite
What you CAN do:
- Use Supportite to manage projects for your business
- Invite team members and clients
- Store up to your plan's storage limit
- Use custom domains and white-labeling (on applicable plans)
What you CAN'T do:
- Anything illegal
- Spam, harass, or abuse others
- Try to hack, overload, or harm our service
- Resell access to Supportite (unless you have a specific agreement with us)
- Use it for regulated industries where we haven't explicitly confirmed compliance
- Share or publish other users' private information
Your Data
- You own your data: Your content is yours. We don't claim ownership of anything you upload.
- Our license to your data: You give us permission to store, back up, and display your content as needed to run the service.
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Data deletion:
- Active accounts: You can delete your data anytime
- Closed accounts: We delete everything after 30 days
- Some info may remain in backups for up to 90 days
- Privacy: See our Privacy Policy for details on how we handle your information.
Our Responsibilities (and Limits)
We'll do our best to:
- Keep Supportite available 24/7 (but we can't guarantee 100% uptime)
- Keep your data secure
- Fix bugs and improve the service
We're NOT responsible for:
- Lost profits or opportunities
- Data loss (please keep your own backups of critical info)
- Things beyond our control (internet outages, natural disasters, etc.)
Liability limit: If something goes wrong, our total liability is limited to the amount you paid us in the last month.
Intellectual Property
- Our stuff: Supportite's logo, design, and code belong to us. Don't copy them.
- Your stuff: Your content remains yours.
- Feedback: If you give us suggestions, we can use them without paying you.
Changes and Communication
- Updates to terms: We may update these terms. We'll notify you of significant changes via email or in-app notification.
- How we'll contact you: Through the email on your account. Keep it updated.
- How to contact us: [email protected]
Disputes
- Try to work it out: Email us first. We're reasonable people.
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If we can't agree:
- Disputes will be handled through binding arbitration (not courts)
- The arbitration will be conducted by JAMS under its Streamlined Arbitration Rules
- Location: Online or in Wyoming
- Each party pays their own costs
- Governing law: Wyoming law applies to these terms.
- Exceptions: Small claims court is still available for qualifying disputes.
Other Legal Stuff
- Entire agreement: These terms (plus our Privacy Policy) are the complete agreement between us.
- Severability: If one part of these terms is invalid, the rest still applies.
- No waiver: If we don't enforce a rule immediately, we can still enforce it later.
- Assignment: You can't transfer your account without our permission. We can transfer our obligations if we sell Supportite.
Special Terms
- AppSumo customers: Lifetime deal customers have their own terms as specified in their AppSumo purchase.
- White-label users: If you use our white-label feature, you're responsible for your own terms with your clients, but these terms still apply to your use of Supportite.
- API usage: If we provide API access, additional terms and rate limits apply.
Questions? We're here to help at [email protected]
By using Supportite, you agree to these terms. Thank you for choosing Supportite for your project management needs!